Where are you located ?

We are located in the Metro Las Vegas, Nevada area.

What Type of Shoes do you Refresh ?

We clean any brand adult and children athletic shoes.

What is your turn around time ?

Customers can expect a 1 week turn around time. If you require rush services please make note in the special notes section and we will follow up with you regarding your request.

Can I pay for rush Delivery ?

In certain cases we can offer rush delivery services. If you require Rush delivery services please make note of that request in the notes section when selecting your desired services. A member of our customer service team will follow up with you within 1 business day regarding your request..

How do I order Multiple services for multiple shoes ?

Great question! If you would like to have multiple shoes refreshed but you don’t need the same level of service for all of your shoes please note what service you would like with each shoe in the notes section when you are selecting your services. As always, a member of our customer service team will follow up with you within 1 business day to confirm what services you would like for each shoe.

What if I’m not satisfied with my service ?

All services and sales are final so we do not offer refunds of services, however we will definitely try to work with our customers as best as we can. If you are unsure on what type of cleaning you may need for your shoes please select the consultation option is services and a member of our team will follow up with you within 1 business day. After each refresh we will take a photo of the shoe to send to you before drop off so you can review . We will also have a sign-off form for you to sign once we drop off your shoe to confirm satisfaction. If at the time of drop off you are not satisfied we can offer discuss what options would be available. If you selected a lower level cleaning for your shoes but they require a higher tier of cleaning then you would have to pay for the additional services and the shoes will be delivered again to you the following week. If you selected the higher tier of services we offer a one-time only re clean your shoes at no additional charge. Turn around time for delivery would be for the following week.

How do I get my shoes to you ?

We currently only offer pick up and drop off services for a flat fee of $15 ( up to 30 miles ) within the Las Vegas area . If you are outside of the standard delivery area please note that in the special notes section, you would be responsible for shipping the shoes to us and once your shoes are ready we will provide you with an invoice on the cost to send the shoes back to you .We only ship using insured UPS delivery services.

Pick ups are on Saturdays 8am - 5pm PST and Drop offs are on the following Sunday 8am -5pm PST. Drop off/Pick up is only available in the Las Vegas Area (up to 30 miles) If you are outside of the standard delivery area we do offer shipping. If you require our shipping please note that in the special notes section, we will reach out to go over available options.

Do you offer shoe restoration or customization ?

At this time we only offer professional cleaning of athletic children or adult shoes..

What payments are accepted ?

We accept Visa, MasterCard, Discover, UnionPay, Diners Club International, American Express, JCB, as well as CashApp ($RefreshSoles)